With the economic challenges facing the hospitality and retail sectors—business rates continue to pose a significant cost burden. Hanway Commercial has played a crucial role in helping Tossed navigate this complex landscape by leveraging its extensive experience of the rating system through implementing a targeted business rates mitigation strategy and through identifying opportunities for savings through rates appeals following detailed analysis of each store’s rateable value.

Strategic Approach and Local Expertise

Operating in one of the UK’s most expensive retail locations, their sites which are situated in the City of London faced high business rate liabilities. 

Hanway Commercial’s knowledge of the City’s commercial property dynamics, coupled with a strong track record of effective negotiation with the Valuation Office Agency (VOA), led to a number of successful outcomes for Tossed—resulting in substantial savings on their annual business rates liabilities for the duration of the 2023 rating list across its portfolio, ensuring that Tossed could redirect resources into core operations and customer experience. 

A Trusted Partnership

The partnership between Hanway Commercial and Tossed, which spans several years and rating lists, has enabled Tossed to maintain cost efficiency and operational agility in an increasingly competitive market. 

Neil Sebba, Managing Director at Tossed, commented:

“Managing occupancy costs in central London is more challenging than ever, and business rates remain a significant burden for operators like us. Hanway Commercial has been a trusted partner throughout this process for a number of years, providing expert advice, handling complex negotiations, and ultimately delivering meaningful savings across our estate. Their understanding of both the property landscape and the pressures this tax on occupation has on us as a business has been invaluable, especially in the current trading climate where cost control is critical.”

Looking Ahead

As part of our ongoing collaboration, we continue to monitor the business rates environment and legislative changes that could affect Tossed’s portfolio. With the next 2026 revaluation on the horizon and continued pressure on retail, hospitality and leisure operators, a proactive rates mitigation approach remains more important than ever.

For further information on Business Rates Mitigation, please do not hesitate to get in contact with Oliver Hartley at ohartley@hanwaycommercial.com or Mark Short at mshort@hanwaycommercial.com or call us on 0207 637 7554